Our client provides security equipment and advanced security services to security experts, the military and governments worldwide. This international company is very well known, has a strong local presence, is very professional and has very little turnover. The team is outgoing and supportive of each other and has outstanding leadership in place.
You will be responsible for
- The review, administration and status tracking of quotations for equipment, spare parts and service, warranty claims and orders for after sales services for a major Defence Maintenance Services agreement.
- Assisting the Service Manager in managing the daily operations of the service organisation.
- Managing with the customer all Corrective Maintenance and follow through from initial maintenance request logged in to equipment fully operational and triggering of billing.
- Arranging with the customer the scheduling of routine Preventive Maintenance for all Repairable Items.
- Providing administration support to the Service Department and ensuring that Workshop Engineers and technicians are able to meet their objectives.
- Utilizing specialised system reports and follow up with customers to ensure satisfaction and pre-empt & resolve and customer complaints.
Essential Requirements
- Possess ability to schedule and maintain work flow and deadlines for all incoming and outgoing service requests
- Pleasant and confident personality with capability to perform under pressure
- Excellent customer service skills and the ability to handle stressful situations
- Excellent organizational skills and ability to work quickly with a high degree of accuracy with an attention to detail in a dynamic environment
- Self-motivated, reliable, and accountable individual
- Has excellent written and oral communication skills and works well in a team-oriented environment
- Proficient in PC skills, Microsoft Office suite including Word, Excel, PowerPoint, Visio and Project.
- 2-4 years experience in a customer service environment.
Desirable
- Prior experience in working with Government agencies and departments
- Prior experience in working with SAP and CRM software applications
Plenty of free parking is available on site and our clients' office is close to public transport (bus stop)
Please contact Michael Higgins at SouthTech Personnel on (02) 9542 3011 for further information and/or email updated resume in a Word or Plain text format quoting Ref # 2014681
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